Terms of Service

Article 1 (Purpose)

These Terms set out the conditions for using the B2B sales automation service ("Service") provided by Outreach ("the Company").

Article 2 (Description of the Service)

The Company provides the following services.

• Keyword-based collection of company information
• Automated email sending
• Sending performance analytics and CRM features
• Monthly subscription plans and token top-ups

Article 3 (Signup and Use)

① Users may use the Service by agreeing to these Terms and applying for membership.

② Members must provide accurate information when signing up, and must update it promptly if it changes.

Article 4 (User Obligations)

Users must not do any of the following.

• Stealing another person’s personal information, or collecting, using, or transmitting it without authorization
• Violating the law through spam, obscene material, defamation, illegal transactions, or similar acts
• Using collected information for purposes outside the Service, such as resale
• Abnormally bypassing the Service or placing excessive load on its systems

Important: This Service is a tool for lawful B2B sales activity. Emails sent for sales or promotional purposes count as advertising information under Korea’s Act on Promotion of Information and Communications Network Utilization, and recipients in Korea in principle must give explicit prior consent. The exception is when you received the recipient’s contact details directly through a transaction and you advertise the same kind of goods or services within 6 months after that transaction ended. Before you send to a Korean company, the Service requires you to confirm that the recipient agreed in advance or that this exception applies, and that confirmation and the sending are your responsibility. Users bear full responsibility for any account suspension and for legal disputes (violations of the Network Act or the Personal Information Protection Act) arising from sending.

Article 5 (Fees and Payment)

① The service runs on tokens. Each plan (Free, Basic, Pro, Max) gives you a set amount of tokens every month, and you can top up extra tokens separately.

② Payments are accepted by domestic bank transfer and by international transfer (to a Payoneer receiving account or a company account). For card payments processed through Freemius, Freemius acts as the seller (Merchant of Record) and handles payment, tax, and refunds, and Freemius’s purchase terms also apply to those payments. Monthly and annual plans are paid by card only.

③ Within 7 days of payment, you can get a refund for the share of tokens you have not used; tokens you have used are not refundable. Extra tokens and monthly plans are not refundable more than 7 days after payment. You can cancel a yearly plan at any time and get back what you paid minus that plan's regular monthly price for each month used. See the Refund Policy for details.

④ Tokens can be used only for the Service and cannot be transferred to others or exchanged for cash, except for refunds under ③.

⑤ Extra tokens never expire. Tokens you get each month from your plan don't roll over to the next month.

Article 6 (Suspension and Termination of Service)

① The Company may restrict or suspend use of the Service in the following cases.

• Violation of these Terms
• Violation of law or public order
• Extended inactivity (12 months or more)

② Members may request account deletion at any time.

Article 7 (Limitation of Liability)

The Company is not liable for damages arising from the following causes.

• Password leaks or account theft caused by the user’s negligence
• Outages of external services (email services, payment services, etc.)
• Account suspension or legal disputes arising from the user’s sending activity

Article 8 (Dispute Resolution)

Disputes concerning these Terms are governed by the laws of the Republic of Korea, with the court having jurisdiction over the Company’s headquarters as the exclusive venue.